Mail Order InformationWelcome to Cistus Mail Order

This important part of our retail nursery is our chance to offer our treasures to gardeners beyond the Portland area. We hope new visitors and long-time friends find long sought after treasures or entirely new possibilities.

Location22711 NW Gillihan Road, Portland, OR 97231 | Map
Hoursevery day 10 am to 5 pm
Phone503-621-2233 
Emailinfo@cistus.com

Navigating the website

Plant Catalog Icon  Plant Catalog

Explore the current list with full plant descriptions and links to photos, posted in late winter and early fall each year, offering plants grown from seeds, cuttings, or tissue culture, plants that are ready to travel but still small enough to ship economically.

Photo Gallery Icon  Photo Gallery

Browse through a photos-only grid of plants available through mail order.

Plant Names Icon  Plant Names

Read a names only mail order list for quick ideas.

PDF Files Icon  PDF files

Current mail order lists in downloadable form An Archival Master Plant list - for reference and ideas only. Additional informative lists.

Basic information

Pot sizes for mail order

We ship plants primarily in the following pot sizes:

"4in" = 3.5” wide by 3” deep standard square

"4D" aka 4 deep = 3 5/8” wide by 5” deep u-band square

"6in" = 5.5” wide by 5” deep standard square

We can and do ship larger sized plants by request, subject to extra shipping charges for weight and size.

How we pack your plants

We take the plants out of their containers, bag them in plastic, secure the bags to keep in moisture and pack them in an appropriately sized cardboard box with newspaper to secure plants and prevent damage.

We don’t bareroot plants unless meeting import requirements, particularly for overseas shipment.

Ordering

Though we are developing all the necessaries for a true online shopping cart experience, in the meantime we use the “old fashioned” ways.

We accept orders and inquiries by the following:

telephone: (503) 621-2233 office is open daily 10am to 5 pm PST
email: info@cistus.com
mail: Cistus Nursery
22711 NW Gillihan Road
Sauvie Island, OR 97231

To complete an order, we need:

  • plant list
  • shipping address
  • payment information including billing address
  • contact information - telephone and/or email
  • preferred dates for receiving shipment.

Substitutes: Please list acceptable substitutes, if any, in case a plant is out of stock or otherwise unavailable.

This downloadable order form can be used for ordering by mail or email, or serve as a guideline.

Payment in full is required to ship an order, charges to be made on the week of shipment. We accept: money orders or checks, which must include shipping costs. Visa, MasterCard, American Express, Discover, which must include billing address, expiration date and security code

Minimum orders: There is no minimum for orders in North America. Overseas orders are subject to a $150 minimum plant order in addition to the cost of necessary documents and shipping.

Shipping

We ship throughout the United States and internationally. We are happy to work with you to determine the best time to ship and the best way to ship to ensure that plants arrive in excellent condition with our guarantee.

We ship on Monday and Tuesday at the following rates:

Zip Codes greater than 80000:

FedEx Ground: $12 or 10% of the total order, whichever is greater.
FedEx 2-day Air: $34 or 30% of the total order, whichever is greater.
USPS Priority mail: $18 or 30% of the total order, whichever is greater.

Zip Codes below 80000:

FedEx 2-day Air: $44 or 35% of the total order, whichever is greater.
FedEx 3-day Air: $34 or 25% of the total order, whichever is greater.
FedEx Ground: $18 or 15% of the total order, whichever is greater... (Takes one week to East coast... advisable only in spring and autumn.)
USPS Priority mail: $22 or 35% of the total order, whichever is greater.

To Hawaii and Alaska:

FedEx 2-day Air: $64 or 40% of the total order, whichever is greater.
USPS Priority mail: $35 or 25% of the total order, whichever is greater.

Overages in size and weight. In the event of special orders for plants that are large in size or weight, a shipping surcharge may be applied with the customer’s consent.

The state of Oregon participates in the USDA Sudden Oak Death Quarantine Program. Cistus Nursery is inspected twice a year and is certified free of SOD.

We ship international orders bare root, accessing restrictions and regulations through the Oregon Department of Agriculture.

For additional shipping information, please contact us at info@cistus.com or by phone at (503) 621-2233 any day between 10 am and 5 pm Pacific Time.

Our Guarantee

We guarantee that we want our customers to be happy, excited by our plants, pleased with the excellent service and information we provide, and enthusiastic about Cistus Nursery. Our goal is for all our plants to leave Cistus and arrive at your door both healthy and vigorous with helpful and accurate plant information. Providing you with healthy plant material is our mission and we trust you to provide the best research, handling and garden environment to ensure success.

We also want to know about customers’ experiences. Should a difficulty arise, please let us know as soon as possible so that we can determine the cause. We cheerfully replace plants or give store credit for issues originating at Cistus or in transit. Plant problems resulting from bad weather, neglect, under or over watering, or unsuitable conditions are part of the learning experience for all gardeners and remain the customer's responsibility.

22711 NW Gillihan Road, Portland, OR 97231  |  503-621-2233  |  info@cistus.com  |  Privacy Policy  |  Website Info  |  © 2001 - 2010 Cistus Nursery LLC